Patient Access
Patient assistance, copay, and foundation navigation, benefits investigation, and prior authorization workflow design for oncology and specialty therapies. The measure that matters is days from referral to first dose, and how many patients fall out of the process before they get there.
Patient access work is operational. It ends in a workflow, an owner, and a number you can watch move.
A working program, not a binder: who owns enrollment, how it is tracked, and what happens when funding closes.
Most of the delay is upstream of the payer. Design the intake and the denial loop and the days come back.
Connecting program savings to what the patient actually pays, in a way that survives audit.
Provider-side evaluation of whether a hub or access platform actually removes work or just moves it.
You cannot fix what you are not measuring. These are the four measures worth standing up first.
Where access work actually happens: the clinic, the scheduler, the infusion chair.
Support: I support Salix Compass, a nonprofit medication navigation service. We share the goal of helping patients get access to their medications and better understand the process of getting there.
Deliverables are short by design. The test is whether your team can run them after I leave.
Bring the audit finding, the number that is not adding up, or the workflow that keeps stalling. If I can help I will tell you how. If I cannot, I will point you to someone who can.